Maintenance

 

We are not absentee landlords.  We don't work through estate agents or outsource our maintenance to a contract firm.

We know there is nothing more frustrating than not being able to speak to someone who cares if something goes wrong.

We are hands-on when it comes to maintenance and we care deeply about the upkeep of our properties and the welfare of our tenants.


We have a three-part process to ensure our

tenants' living experiences are as good as they can be


part one: REGULAR CLEANING and SERVICing

We visit every property once a quarter to give it a thorough 'MOT' and clean, service and maintain every aspect of the dwelling, inside and out. 

We attend to everything from replacing blown light bulbs to sweeping leaves from the garden.

We have a 50 point check-list that we work through on a systematic basis.

 Click here to see our full maintenance check-list

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Matt and Atila readying a room for a new tenant

Matt and Atila readying a room for a new tenant

Our cleaners also clean the common parts of our properties every fortnight and report to us any issues arising.

The cost of all maintenance and cleaning is included in the rent.  There are no extra charges.  


part two: responding to issues arising

Inevitably things go wrong.  When they do, we aim to respond quickly and get things back working as fast as possible.  

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Here's James checking on a reported leak at in Stratford.  We sealed the leak and applied new coats of waterproof fibreglass.

Here's James checking on a reported leak at in Stratford.  We sealed the leak and applied new coats of waterproof fibreglass.

Our rental contract contains a service level agreement with response times so our tenants know what to expect if maintenance is required.

For emergencies – like leaks or issues with water supply and drainage, heating, electrics and security – we aim for a same day response.

All our tenants have our mobile phone numbers.  We monitor our emails constantly and maintain a warm dialogue with our tenants. 


Thanks very much for all the effort with the flat. I think we all really appreciate the prompt response.
— Sam, tenant at Rainbow Quay

part three: renovation and refurbishment

Here are James and Atila adding smoke seals to the doors at Kenwyn Road to comply with the Council's licensing requirements

Here are James and Atila adding smoke seals to the doors at Kenwyn Road to comply with the Council's licensing requirements

We renovate and refurbish our properties continuously to ensure they are fresh and modern and provide the best possible living experience.

We renovate items in the common parts like kitchens, bathrooms, floors, appliances and the decor in general. 

We tend to do this work during the working day whilst our tenants are out at work, and ensure we tidy up thoroughly at the end.  

And we try to redecorate each room when there is a changeover of tenant.