19 Redriffe Road

E13 0JX


Contact Details for maintenance

  • General office - andy@rainbowcapital.co.uk

  • Andrew Williams - 07973 179201

  • Matthew Read - 07969 292896

  • Atila Mehmet - 07542 385307

  • James Bush - 07904 046971

  • Anton (Plumber) - 07808 242636

  • Leroy (Plumber) - 07843 665481

Best method of communication is either text, email or call to Andrew or Matt.  If possible please tell us about things to fix earlier in the week.  Our maintenance team does not work at the weekend so if possible please try to avoid reporting issues on Friday evening.

For more about our approach our maintenance click here


If your situation changes

If your contact details, employment, next of kin etc change, please update us here

For moving out procedures, including if you need to break your contract early, click here

In summary we allow you to break contract each quarter on (Q1) 1st Dec, (Q2) 28th Feb, (Q3) 31st May and (Q4) 31st Aug.  There is no charge for breaking at the end of the tenancy on 31st Aug, however breaking after Q2 incurs a cost of a weeks' rent, whilst breaking after Q1 or Q3 incurs a cost of two weeks' rent.  In each case, please give us six weeks' notice of your intention to break.  


Emergencies

If you have no heating or power, have a serious leak or are locked out, call us immediately on the numbers above.  Although please be mindful we are not a 24 hour porterage - we sleep at normal times - just like you.   

  • Cold water shut off - In boiler cupboard, underneath boiler, marked with a red label

  • Fuseboard - In cupboard under the stairs

  • Gas shut off - Outside on the left hand side when facing house in the meter cupboard marked with a red label

In the event of fire, call 999 and vacate the building


TOp bathroom macerated wc

Please note the WC, basin and shower in the top bathroom operates using a macerator.  This means its waste is mashed and pumped away down a small bore pipe.  It will block if anything other than toilet waste is flushed down the WC.

Please do not flush tampons, dental floss, face wipes etc as they will clog the pump.


Heating

For an explanation of how the central heating and hot water are controlled click here

And for a copy of your property’s gas safety certificate click here


Internet and Wifi

  • 19RR - the main Virgin router, located in the cupboard under the stairs

  • 19RR R3 - access point located in room 3

  • 19RR L1 2.4GHz - NetGear WiFi booster located on the first floor landing

2.4Ghz wifi generally broadcasts over a longer range but at a slower speed, whereas 5Ghz has a shorter range but faster speed.  Therefore use 5Ghz wherever possible

Passwords for all routers and access points [case sensitive] = rainbow19RR

If you experience any problems with internet or wifi, click here to help diagnose what might be wrong


Cleaning and Refuse collection

Your scheduled cleaning time - every other Monday
Arranged by Ursula Dodd - T 07788 142073; E ursuladodd@netscape.net

The Council (LB Newham) collects refuse every Thursday, and recycling is collected on alternate Thursdays.

For more information on council services related to your house click here